Client Service Terms

1. Who we are

These terms explain how Lavery Leads provides website, maintenance and advertising services to business clients. They are designed to make the scope, responsibilities, payments and risks clear before work begins.

Lavery Leads is operated by Joe Lavery, a sole trader trading as Lavery Leads, operating in Northern Ireland. Email joe@laveryleads.co.uk, telephone +44 7375 033886, website https://laveryleads.co.uk

In these terms, “Lavery Leads”, “we”, “us” and “our” refer to the supplier identified above. “Client”, “you” and “your” refer to the business or professional customer identified in the accepted Order Form.

2. Business customers only

Our services are offered to businesses, tradespeople, contractors and other organisations for business purposes.

By accepting an Order Form, instructing us to begin work or making a payment, you confirm that:

• You are obtaining the services wholly for the purposes of a trade, business, craft or profession
• You are at least 18 years old
• You have authority to bind the business named in the Order Form
• The billing and business information you provide is accurate

If you are acting wholly or mainly outside a trade, business, craft or profession, do not purchase under these terms. Contact us before ordering so that we can determine whether we can offer the service under appropriate consumer terms.

3. The agreement

The agreement between us consists of:

1. The accepted quote, proposal or Order Form
2. Any agreed Scope of Work or service schedule
3. These Client Service Terms
4. The Cancellation, Refund and Recurring Payments Policy
5. Any applicable Data Processing Agreement or advertising addendum

If the documents conflict, the document higher in the list takes priority, except that a Data Processing Agreement takes priority on data-protection matters.

A quote is an invitation to enter into an agreement and is normally valid for 14 days unless it states otherwise. A binding agreement begins when you sign or electronically accept the Order Form, make the requested initial payment, or clearly instruct us in writing to begin, whichever happens first.

Any promise, change or additional service is binding only if recorded in writing by us.

4. Our website service

Unless the Order Form says otherwise, every website package includes the following, in the quantities stated for each package under Package scope below and in the Revisions and Website Care Plan sections:

• Up to five standard website pages
• A mobile-friendly design
• A quote or enquiry form
• Click-to-call and WhatsApp links
• A reviews section or project gallery using content supplied or approved by you
• Search setup, as defined below
• Connection of one domain
• SSL setup
• Website launch
• Hosting, routine security maintenance and routine backups while the Website Care Plan remains active
• Two revision rounds

For the Professional Contractor Website package, the current standard price is £499 for setup plus £49 per month for the Website Care Plan. The price and scope in your Order Form always take priority.

A “page” means one normal page using the agreed design system. Complex calculators, booking systems, membership areas, e-commerce, large catalogues, custom applications, multilingual versions and substantial landing-page variants are not standard pages unless expressly included.

“Search setup” means the on-page and technical work carried out once, during the build, so that search engines can find, read and list the website. It includes a page title and meta description written for each page, keyword research before that wording is written, headings, the indexability of each page, an XML sitemap, a robots file, canonical addresses, and the Client’s trade and service areas reflected in the page wording.

Search setup does not include per-town or per-location pages, which are not provided at any package level. It is not an ongoing search-engine optimisation campaign and does not include backlink building, regular content production, competitor campaigns, or any guarantee of a search position, of indexing, or of enquiry volume.

Search setup is the same work on every website package. It is carried out for each page within the package’s page allowance, so the packages differ only in the number of pages that receive it, and, in the Contractor Growth Website package, in the option to allocate pages to individual services.

“Mobile-friendly” means designed to work reasonably on current mainstream desktop, tablet and mobile browsers. It does not mean identical appearance on every device, browser, operating system or accessibility setting.

Package scope

The website packages include the following number of standard website pages, as defined above:

• Essential Website: up to three pages
• Professional Contractor Website: up to five pages
• Contractor Growth Website: up to eight pages

In the Contractor Growth Website package, the page allowance may be allocated as one page per main service the Client offers. Those pages are standard pages using the agreed design system; they are not a separate deliverable and do not increase the page allowance.

Each website package includes the upload of Client-supplied images up to the following limits:

• Essential Website: up to 10 client-supplied images
• Professional Contractor Website: up to 20 client-supplied images
• Contractor Growth Website: up to 35 client-supplied images

Images beyond the limit for the package, and any retouching, restoration, stock photography or original photography, are additional work priced by separate written quote before it begins.

Where an Order Form states a different number, the Order Form applies.

Website wording

Each website package includes a first draft of the website wording, written by Lavery Leads from the information, photographs and details the Client supplies. The approximate allowances are:

• Essential Website: approximately 750 words
• Professional Contractor Website: approximately 1,500 words
• Contractor Growth Website: approximately 2,500 words

The allowance is approximate and applies to the first draft across the whole website, not to each page. Changes the Client asks for after the draft is presented are handled as part of the revision rounds included in the package, not as additional drafting.

Wording beyond the package allowance, a rewrite of an approved draft, or copywriting for pages outside the agreed page count, is additional work priced by separate written quote before it begins.

The Client remains responsible for checking the draft and for the accuracy and legality of everything it says about the Client’s business, including prices, qualifications, guarantees and any claim about results.

Enquiry and conversion tracking (Contractor Growth Website)

The Contractor Growth Website package includes, at no additional charge, the tracking setup otherwise provided under the Meta account and tracking setup service below. The scope of the included setup is the same as the scope of that paid service, and the same exclusions apply to it.

The included setup is carried out once, during the build. It does not include ongoing monitoring, ongoing reporting, or any interpretation of the data collected, and it does not include advertising spend or campaign management.

Tracking operates only within the website’s privacy and cookie-consent controls, so events are recorded only where the visitor has given the consent those controls require. The Client remains the owner of the relevant business assets, advertising accounts and tracking identifiers, and remains responsible for its own privacy information, as set out below and in our Privacy Notice.

This inclusion applies only to the Contractor Growth Website package. The Essential Website and Professional Contractor Website packages do not include it; where those Clients want it, it is available as the priced service below.

How enquiries reach the Client

Enquiries submitted through the website’s enquiry form are sent by email to the address recorded for the Client, and the person enquiring receives an automatic acknowledgement with a reference. The Order Form may record a different destination.

Email delivery depends on mail services outside Lavery Leads’ control. No delivery time is promised, and Lavery Leads is not responsible for an enquiry delayed, filtered or rejected by a mail provider, a spam filter or a Client mailbox that is full or misconfigured, except to the extent caused by Lavery Leads’ failure to use reasonable care and skill.

The Client is responsible for monitoring the destination mailbox and for telling Lavery Leads promptly if enquiries appear to have stopped arriving.

Google Business Profile setup

Every website package includes one-off setup and configuration of a single Google Business Profile. The Client owns the profile and Lavery Leads is added as a manager. Setup covers either creating a new profile or claiming one existing profile; editing, correcting or completing a profile the Client already controls counts as that one profile.

Verification requires the Client’s participation and is subject to Google’s own process and timescales, so no completion date is promised. Lavery Leads will make reasonable attempts to complete Google’s verification. Repeated verification failures caused by Google’s process or by the Client’s information are outside Lavery Leads’ control and do not entitle the Client to a refund or to unlimited further attempts.

Google Business Profile setup does not include ongoing management, responding to reviews, posts or updates, supplying photography, reinstating suspended or disabled profiles, or resolving duplicate or pre-existing listing disputes.

Search Console setup

Every website package includes one-off verification of the website with Google Search Console and submission of the sitemap, set up under the Client’s own Google account with Lavery Leads added as a user. It does not include ongoing monitoring, reporting, or interpretation of the data.

Search Console setup requires the Client to hold or create a Google account and to grant Lavery Leads user access. If the Client does not, the deliverable cannot be completed and is treated as fulfilled.

5. Revisions

The Professional Contractor Website package includes two revision rounds unless the Order Form says otherwise.

The Essential Website includes one revision round and the Contractor Growth Website includes three. A revision round has the meaning given below, whichever package applies.

A revision round is one consolidated written list of reasonable changes to the work presented at that stage. Separate messages sent at different times may be combined and treated as one round. A revision adjusts the agreed design or content; it does not change the original scope.

The following are normally additional work:

• A new page or feature
• A substantial redesign after a direction has been approved
• Replacing most of the supplied content
• New integrations or custom functionality
• Further revision rounds
• Work caused by incomplete, inaccurate or changing instructions

Additional work will be priced using a separate written quote agreed before the additional work begins. We will identify it before carrying it out and are not required to begin until you approve it in writing and pay any requested amount.

6. Website Care Plan

Unless the Order Form says otherwise, the monthly Website Care Plan for every website package includes:

• Continued hosting of the agreed website
• SSL management
• Routine software or platform maintenance
• Routine security monitoring
• Routine backups
• A periodic check that the live website and main enquiry form are functioning
• One consolidated batch of minor content changes per billing month, up to two hours of work

The minor-content-changes batch above states the allowance for the Professional Contractor Website. The monthly allowance for minor content changes by package is: Essential Website, one consolidated batch per billing month, up to one hour of work; Professional Contractor Website, one consolidated batch per billing month, up to two hours of work; Contractor Growth Website, up to two consolidated batches per billing month, up to four hours of work in total. Where a package allows more than one batch in a month, the total time is the limit, not the number of batches.

For the Professional Contractor Website, the Care Plan is currently £49 per month. The price in your Order Form always takes priority.

Domains

One available standard .co.uk domain is included with every active Website Care Plan. While the Care Plan remains active, Lavery Leads purchases, configures, manages and renews that domain on the Client’s behalf.

The domain is registered using the Client’s own correct details. The Client is the registrant and domain holder from the date of registration. Lavery Leads acts only as the Client’s authorised manager and acquires no ownership interest in the domain.

Where the Client already owns a domain, it remains registered to the Client. Lavery Leads may connect it by DNS or, by agreement, manage it. Any existing email-related DNS records will be preserved. Lavery Leads will not initiate a registrar transfer without the Client’s written consent. The Order Form records which party is responsible for renewal of a Client-owned domain.

On cancellation the Client keeps the domain. Lavery Leads will continue the agreed management until the end of the period already paid for, and will provide reasonable assistance to transfer registrar or DNS control to the Client or a nominated third party.

QuoteTracker

QuoteTracker, our client application for managing the enquiries your website produces, is included at no additional charge with the Website Care Plan for the Professional Contractor Website and Contractor Growth Website packages, for as long as that Care Plan remains active. It is not included with the Essential Website package.

Minor content changes usually include replacing supplied text, photographs, contact details, opening hours or similar existing content. They do not include new pages, redesigns, new functions, integrations, substantial copywriting, a new brand identity, SEO campaigns, advertising work or repairs required because someone outside Lavery Leads changed the website.

Unused update time expires at the end of each billing month and does not carry forward. Update time cannot be exchanged for cash, transferred to another project or accumulated.

We will complete routine requests within a reasonable period, taking urgency, complexity and existing commitments into account. The plan is not a 24-hour emergency-support service and does not include a guaranteed service level unless the Order Form expressly states one.

7. Meta account and tracking setup

Where selected, Meta account and tracking setup is currently £249 one-off, or £199 when purchased with an eligible website package. The Order Form controls the actual price and deliverables.

Where the Client has purchased the Contractor Growth Website package, setup within the scope described in this section is included in that package at no additional charge, and the prices above do not apply to it.

Setup may include the agreed configuration of Meta Business assets, advertising accounts, Pixel or other approved tracking, events and basic reporting connections. It does not include advertising spend, ongoing campaign management, production of original photography or video, guaranteed tracking accuracy, or repair of pre-existing account restrictions unless expressly stated.

Setup may also include testing that the agreed events fire at the time of setup, and integration of that tracking with the website’s cookie-consent mechanism so that it operates only where the visitor has given the necessary consent.

Testing at the time of setup confirms that the agreed events were firing when they were configured. It is not a guarantee of continuing tracking accuracy, which remains excluded above, and it does not cover a platform change, a browser change or a Client change made afterwards.

The Client should own its Meta Business Portfolio, Page, Instagram account, ad account, Pixel or dataset and related business assets. We should normally receive partner or role-based access rather than ownership or a personal password.

8. Meta ads management

Meta ads management is available from £249 per month. The exact campaigns, platforms, markets, reporting, creative work, minimum term and management fee must be stated in the Order Form.

The optimisation activity and its frequency must also be stated in the Order Form. “Optimisation” means reviewing live campaign performance and making adjustments within the approved budget and scope, which may include changes to audiences, placements, budgets between campaigns, bidding and the rotation of approved creative. Optimisation does not guarantee a particular cost, reach, conversion rate or lead quality.

Advertising management plans

The standard contents of each advertising management plan are:

• Local Leads: one active campaign, up to four new Client-supplied creative assets prepared per month, a weekly performance snapshot and a monthly written report
• Growth Ads: up to two active campaigns, up to eight new Client-supplied creative assets prepared per month, a weekly written performance update, and a monthly report with a 30-minute review call
• Scale Ads: up to three active campaigns, up to 12 new Client-supplied creative assets prepared per month, a weekly written performance update, and a monthly report with a 45-minute review call

A creative asset is prepared from photographs or video the Client supplies, as set out below. Unused campaign slots, creative allowances and review calls do not carry forward to another month.

These are standard contents only. The Order Form records the campaigns, platforms, markets, reporting, creative work, minimum term and management fee that apply to the Client, and where it states quantities different from those above, the Order Form applies.

Unless expressly included:

• Advertising spend is separate from our management fee
• You pay advertising spend directly to Meta
• You supply the original photographs and videos
• We may crop, format, edit or adapt supplied assets for advertising performance
• Original photography, filming, advanced design and landing-page builds are additional
• Reporting follows the cadence in the Order Form: a weekly performance summary, a monthly written report and an annual review after 12 months, with any tier-specific reviews stated in the Order Form

You own your advertising accounts, approved original assets and lead data. We retain our reusable campaign structures, processes, templates, testing methods, reporting formats and know-how.

You authorise us to manage the agreed campaigns within the approved budget and scope. We will not knowingly exceed an approved budget, but platform pacing, taxes, currency conversion, delayed reporting and charges already committed by the platform can cause actual spend to vary. You remain responsible for charges made by Meta to your account.

9. No performance guarantee

Websites, SEO and advertising involve commercial risk. Unless an Order Form contains a specific written guarantee and its conditions:

• We do not guarantee enquiries, leads, customers, bookings, sales, profit or return on advertising spend
• We do not guarantee a search-engine position or that a page will remain indexed
• We do not guarantee a particular advertising cost, reach, conversion rate or lead quality
• A lead is an enquiry, not a guaranteed genuine prospect, booked job or paying customer
• Historical results, examples, forecasts and estimates are not promises of future performance

Results may be affected by your prices, reputation, location, availability, response speed, sales process, offer, competition, seasonality, customer demand, website content, platform changes and factors outside our control.

10. Client responsibilities

You must:

• Provide complete and accurate instructions, content, access and approvals on time
• Nominate one person authorised to give instructions and approve work
• Review deliverables carefully, including spelling, prices, services, claims, contact details and legal information
• Respond to enquiries and leads generated for your business
• Maintain owner-level control of your domain, advertising and other core accounts where possible
• Keep recovery methods and administrator details up to date
• Use secure methods we specify for sending credentials
• Keep independent copies of important business content and records
• Tell us promptly about errors, security concerns, legal complaints or account restrictions
• Pay third-party fees and advertising spend that are your responsibility

You are responsible for the legality, accuracy and substantiation of your business claims, offers, prices, qualifications, licences, guarantees, testimonials and sector-specific statements. You must hold the permissions and intellectual-property rights needed for all text, photographs, videos, logos, reviews, customer details and other material you supply.

You must not ask us to publish or advertise content that is illegal, misleading, defamatory, discriminatory, infringing, unsafe or contrary to a platform’s rules. We may refuse or remove content where we reasonably believe it creates legal, security, reputational or platform risk.

Unless expressly included, we do not provide legal, tax, regulatory or professional-compliance advice. Templates or general suggestions for privacy, cookies, accessibility or sector terms must be adapted and independently checked for your business.

11. Content and access supplied by the Client

You grant us a non-exclusive, worldwide, royalty-free licence for the term of the agreement to host, reproduce, edit, adapt and publish Client materials only as reasonably required to deliver the services.

You confirm that our permitted use of those materials will not infringe another person’s rights or breach confidentiality, data-protection, advertising or other laws.

If a third party makes a claim arising from Client material, Client instructions or an unsubstantiated Client claim, you will reasonably cooperate in resolving it and reimburse the direct, reasonable losses and external costs we incur to the extent caused by your breach of this section. We will notify you promptly and take reasonable steps to limit loss.

12. Timelines and Client delay

Our usual target for a standard website is three to five working days after we have received:

• The initial payment
• The completed brief
• All required text, photographs, logos and account access
• Any other item identified as necessary

This is a target, not a guaranteed deadline, unless the Order Form expressly makes a date binding. Additional complexity, revisions, platform issues and Client delay may extend it.

If we are waiting for information, access, payment or approval, the timetable pauses. We are not responsible for delay caused by missing, late, incomplete or changing Client input.

If you do not respond for 20 working days, we may withdraw the current delivery slot. If you do not respond for 30 calendar days after our written reminder, we may archive the project. Reactivation is subject to availability and any reasonable reactivation cost will be quoted before it is incurred. Amounts relating to work already completed remain payable, and any refund is assessed under the Cancellation, Refund and Recurring Payments Policy.

13. Review, approval and launch

When we present a milestone, you must review it and send one consolidated response within five working days unless we agree another period.

Your response should identify any material respect in which the work does not match the agreed scope. A preference change or new request is not a defect.

If we receive no material objection after a reminder and ten working days have passed, the milestone may be treated as approved for project scheduling and payment purposes. This does not remove responsibility for a hidden defect that could not reasonably have been identified during review.

Publishing, using, distributing or instructing us to launch a deliverable is acceptance of that deliverable, subject to any written list of agreed outstanding items.

Before launch, we may ask you to approve a final checklist recording the website address, pages, contact details, forms and any remaining items. You should retain that approval with your business records.

14. Fees and payment

Prices are in pounds sterling. VAT, if applicable, will be shown on the invoice.

Unless the Order Form says otherwise:

• 50% of the setup fee is due before work begins
• The remaining 50% is due after final approval and before launch, transfer or handover
• Monthly fees are charged in advance
• Advertising spend and third-party fees are separate

The Website Care Plan begins on the date stated in the Order Form, normally the launch date. If the website is ready to launch but launch is delayed solely because the Client has not provided approval, access or final content, we may give written notice that the care-plan start date will be the date the completed website was ready for launch.

By providing a payment method for a recurring service, you authorise the stated recurring charge until the service is cancelled in accordance with the Cancellation, Refund and Recurring Payments Policy.

You must raise a genuine invoice query promptly and pay any undisputed amount on time.

15. Late or failed payment

If a payment fails or becomes overdue, we may:

• Retry the authorised payment method
• Ask you to update payment details
• Pause new work
• Suspend a recurring service or hosted website after reasonable notice
• Withhold launch, handover, licences or assignment of unpaid deliverables
• Recover statutory interest and debt-recovery costs available for late commercial payments

We will not interfere with a domain or account that is legally owned and controlled by the Client, but suspension of our hosting may make the website unavailable.

Where practical, we will give at least seven days’ written warning before suspending an active service for non-payment. We may act sooner where necessary to prevent loss, unlawful use, security risk or continuing third-party cost.

16. Domains, accounts and credentials

The Order Form should identify who registers and pays for each domain, hosting account, advertising account, mailbox and other third-party service.

Where practical:

• A Client domain should be registered in the Client’s correct legal or business name
• The Client should retain owner-level access
• Lavery Leads should use delegated, partner or administrator access
• The Client should not send personal passwords through insecure channels

If we purchase or manage a domain as your agent, you must provide accurate registrant details and pay the applicable fees. Domain availability, renewal and transfer remain subject to the registrar’s rules. We are not responsible for loss caused by inaccurate Client details, a Client payment failure, a registry decision or a transfer request made outside our control.

17. Intellectual property

Each party keeps ownership of material it owned before the agreement.

The Client keeps ownership of its name, logo, photographs, videos, reviews, business information, account assets, domain and other Client material.

After all amounts due for the relevant work have been paid, and to the extent we own the applicable rights, we assign to the Client the copyright in bespoke final text, graphics and other deliverables created solely for that Client and expressly identified as Client-owned deliverables in the Order Form.

We retain ownership of:

• Pre-existing work
• Reusable layouts and design systems
• Code libraries, components and utilities
• General campaign structures
• Processes, systems, methods and know-how
• Templates and reporting formats
• Improvements that are not unique to the Client

To the extent retained material is embedded in a paid final deliverable, we grant the Client a perpetual, worldwide, non-exclusive, royalty-free licence to use that retained material as part of the deliverable for the Client’s own business. This licence does not permit the Client to extract, resell, sublicense or offer our retained material as a competing template, product or service.

Fonts, stock media, plug-ins, open-source software, platform elements and other third-party material remain subject to their own licences. We cannot transfer more rights than the third party permits. The Client is responsible for continuing subscription or licence fees clearly allocated to it.

We will not identify the Client, display its logo or use the completed work as a public case study without the Client’s written permission.

18. Confidentiality

Each party must keep the other’s non-public business, commercial, technical and security information confidential and use it only to perform or receive the services.

This obligation does not apply to information that:

• Is already lawfully public
• Was lawfully known without restriction
• Is independently developed
• Is lawfully received from another source
• Must be disclosed by law, a court or regulator

Where lawful and practical, the disclosing party will be notified before a compelled disclosure.

19. Data protection

Each party must comply with applicable data-protection law.

For contact, billing, account and relationship information used for our own business administration, Lavery Leads normally acts as a controller and our Privacy Notice applies.

Where we process personal data solely on behalf of the Client, such as enquiry or lead data in a Client system, the Client normally acts as controller and Lavery Leads as processor. Before that processing begins, the parties must have an appropriate Data Processing Agreement addressing instructions, confidentiality, security, subprocessors, rights requests, breaches, audits, international transfers and deletion or return at the end of the service.

The Client is responsible for:

• Having a lawful basis for collecting and using its prospects’ and customers’ data
• Providing its own accurate privacy information
• Obtaining cookie or marketing consent where required
• Giving us lawful, documented instructions
• Avoiding unnecessary special-category or highly sensitive data
• Responding to individuals and regulators as controller

20. Third-party services and platforms

Our services may rely on third parties such as domain registrars, hosts, email providers, payment processors, analytics providers, Meta, Google, WhatsApp, mapping services and software suppliers.

Those services are governed by their own terms and may change, experience downtime, reject content, restrict accounts, alter prices, change interfaces or stop features. We will use reasonable care in selecting and configuring services within our control, but we do not control third-party decisions or guarantee uninterrupted availability.

We are not responsible for a suspension, rejection, outage, tracking gap or loss caused by a third party unless and to the extent it was directly caused by our failure to use reasonable care and skill.

21. Advertising compliance and approvals

The Client is the advertiser and remains responsible for the legality and accuracy of its offer and claims.

Before an advertisement is published, the Client must review and approve the material and hold adequate evidence for objective claims, including claims about price, savings, qualifications, speed, availability, results or customer outcomes.

We may make reasonable edits or refuse a campaign to address advertising rules, platform policies or legal risk. Approval by us, Meta or another platform is not legal clearance and does not guarantee that a regulator, platform or third party will accept the content.

22. Standard of service and correction

We will perform the services with reasonable care and skill and will use reasonable efforts to make the deliverables materially conform to the agreed scope.

You must give us enough detail and a reasonable opportunity to investigate and correct an alleged defect. If an in-scope defect caused by our work is reported promptly, we will use reasonable efforts to correct it at no additional charge.

This correction commitment does not cover:

• Changes made by the Client or another supplier
• Unsupported software, devices or browsers
• A third-party outage or policy change
• New requirements or preference changes
• Client content or instructions
• A failure caused by unpaid or cancelled third-party services

23. Limitation of liability

Nothing in the agreement excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Deliberate unlawful conduct
• A Client’s obligation to pay valid fees
• Any other liability that cannot lawfully be excluded or limited

Subject to the paragraph above, neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, reputation or business opportunity.

Subject to the same paragraph, our total aggregate liability arising out of or relating to an Order Form, whether in contract, tort including negligence, breach of statutory duty or otherwise, will not exceed the total fees actually paid to us under the affected Order Form during the 12 months immediately before the event giving rise to the claim. For a one-off service with no 12-month history, the cap is the total fee actually paid for that service.

We are not liable to the extent loss was caused or increased by:

• Client content, instructions, delay, omission or breach
• A change made without our approval
• A third-party platform, provider or account decision outside our reasonable control
• The Client’s failure to keep reasonable records, backups, security or account access
• The Client’s failure to act on a warning or recommendation

Each party must take reasonable steps to reduce avoidable loss.

The limitations in this section are intended to allocate risk between two businesses and apply only to the extent they are fair, reasonable and lawful.

24. Suspension

We may suspend affected services where reasonably necessary because of:

• Overdue payment
• A security threat
• Unlawful, infringing or misleading material
• A breach of platform rules
• A material breach of the agreement
• A third-party service suspension
• A risk of continuing cost or harm

Where practical, we will explain the reason and what is needed to restore service. Suspension does not remove the obligation to pay fees already earned or third-party costs already committed.

25. Termination

Either party may terminate for a material breach that the other party fails to remedy within 14 days after written notice, where the breach can be remedied.

Either party may terminate immediately if the other:

• Becomes insolvent or ceases trading
• Commits fraud or serious unlawful conduct connected with the agreement
• Creates an immediate and serious security, legal or reputational risk

The Client may cancel for convenience under the Cancellation, Refund and Recurring Payments Policy. We may end a monthly service for convenience on at least 30 days’ written notice and will refund any prepaid fee relating solely to a period after termination.

On termination:

• Fees for work performed and committed third-party costs remain payable
• Recurring access and hosting end in accordance with the paid service period
• Each party must return or delete confidential information when reasonably requested, subject to legal retention duties
• Data handled as processor is returned or deleted under the Data Processing Agreement
• Accrued rights and provisions intended to survive termination remain in force

26. Handover and exit

After cancellation and payment of all undisputed amounts, we will reasonably cooperate with an orderly handover.

Unless the Order Form includes migration services, the standard handover is limited to:

• Removing our access from Client-owned accounts
• Providing current owner or administrator information held by us
• Transferring a Client-owned domain that we manage, subject to registrar rules
• Providing final Client-supplied text and images held in the active project
• Providing an export of the website where the platform technically permits a usable export

A rebuild, migration, DNS reconfiguration, mailbox migration, third-party setup or work by a replacement supplier is additional work. Some hosted or no-code platforms do not provide a complete portable export. Any such limitation should be stated in the Order Form before purchase.

If hosting ends and no replacement hosting has been arranged, the website may go offline at the end of the paid period.

27. Events outside reasonable control

Neither party is liable for delay or failure caused by an event outside its reasonable control, including widespread internet or platform failure, cyberattack not caused by its breach, fire, flood, extreme weather, epidemic, industrial action, utility failure, government action or failure of a critical supplier.

The affected party must notify the other where practical and take reasonable steps to reduce the effect. Payment obligations for services already delivered are not excused.

28. Changes to these terms

The version accepted with an Order Form governs that Order Form.

We may update public terms for future orders or future renewal periods. A material change affecting an existing recurring service will be notified in advance. If you do not agree to a material change, you may cancel before it takes effect.

29. General

Neither party may transfer the agreement without the other’s written consent, except that we may use suitably qualified subcontractors and remain responsible for their work within our agreed scope.

If any provision is invalid or unenforceable, it will be adjusted only as far as necessary and the remaining provisions continue.

A delay in enforcing a right is not a waiver of that right.

The agreement is the entire agreement about its subject and replaces prior discussions, but it does not exclude liability for fraud.

No person other than the parties has a right to enforce the agreement.

30. Governing law and courts

The agreement and any non-contractual dispute are governed by the law of Northern Ireland.

The courts of Northern Ireland have exclusive jurisdiction, except where applicable law requires otherwise.

31. Contact